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Return & Refund
Can I return or exchange my product after receiving it?
Returns or exchanges are only accepted if the product is damaged, defective, or incorrect upon delivery.
What should I do if I receive a damaged item?
Please email support@kiyut.com within 48 hours of delivery with clear photos of the damaged item and packaging.
Can I return used or tried-on products?
Unfortunately, no. Due to hygiene reasons, used or opened hair accessories are not eligible for return.
Do I need to return the full package?
Yes. Please return the item with all tags, original packaging, and invoice.
How long does it take to get a refund?
Refunds are processed within 5–7 business days after verification of the returned item.
Shipping
How long will my order take to arrive?
Orders are delivered in 3–5 business days for metro cities and 5–10 days for other regions.
Do you offer same-day or express delivery?
Currently, we don’t offer same-day delivery, but we’re working to add this soon.
Is there a shipping fee?
Shipping is free on orders above ₹1100, otherwise a small standard fee applies.
Do you deliver to all parts of India?
Yes, we deliver across India via trusted courier partners.
Can I change my delivery address after placing an order?
Address changes are allowed before dispatch. Contact us quickly at support@kiyut.com.
How do I track my order?
Once shipped, a tracking link will be sent via email/SMS to monitor your shipment.
Order Cancellation
Can I cancel my order after placing it?
Yes, cancellations are accepted within 24 hours of purchase.
Can I cancel an order after it’s shipped?
No, once an order is shipped, it cannot be canceled.
How do I cancel my order?
Email support@kiyut.com with your order number and reason for cancellation.
Will I get a full refund after cancellation?
Yes, if canceled within the allowed window and before dispatch.
How long will it take to receive my refund after cancellation?
Refunds are processed within 5 working days.
Can I cancel my order after placing it?
Yes, within 12 hours of purchase.
Can I cancel after shipping?
No, cancellation isn’t possible once the order is dispatched.
How do I cancel my order?
Email support@kiyut.com with your order ID within 12 hours.
Will I get a refund after cancellation?
Yes, refunds are issued to the original payment method within 7 days.
Are there cancellation charges?
Payment gateway charges may be deducted, if applicable.
Order Related
How can I confirm my order was placed successfully?
You’ll receive a confirmation email or SMS once your order is placed.
Can I update my contact details after ordering?
Yes, before dispatch — just reach out to our support team.
Why hasn’t my order been shipped yet?
Orders typically process within 1–5 business days. Delays may occur during festivals or sales.
