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Shipping policy

SHIPPING POLICY – KIYUT

Effective Date: 11/11/2025

Trade Name: Kiyut
Phone: +91 99060 95466
Email: kiyutofficial21@gmail.com
Address: Vaithikuppam, First Floor, 38 Protection Apartment, Puducherry – 605012, India

At KIYUT, our goal is to deliver your orders safely, quickly, and reliably — both within India and worldwide.
Please read the shipping guidelines carefully.

🇮🇳 1. DOMESTIC SHIPPING (WITHIN INDIA)

✔ Processing Time

  • All domestic orders are processed within 1–2 business days after order confirmation.

  • Orders are dispatched within 24–48 hours.

✔ Delivery Time

  • Standard delivery time: 3–5 business days (after dispatch).

  • Delivery time may vary based on location and courier availability.

✔ Shipping Charges

  • Free shipping may apply for orders above the minimum purchase amount (if mentioned during checkout).

  • Standard shipping charges apply otherwise.

✔ Tracking Information

Once your order is shipped, you will receive a tracking link via:

  • Email

  • WhatsApp

  • SMS

✔ Delivery Coverage

We deliver to all major cities and towns across India.

🌍 2. INTERNATIONAL SHIPPING

✔ Processing Time

  • International orders are processed within 2–3 business days of confirmation.

✔ Delivery Time

  • Estimated delivery: 7–15 business days
    (varies by destination and customs processing).

✔ International Shipping Charges

  • Calculated at checkout based on:

    • Destination country

    • Package weight

    • Courier partner rates

✔ Customs, Duties & Taxes

  • Import duties, VAT, customs fees, and other charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any applicable customs or import charges.

  • Customs processing may delay delivery.

✔ Tracking Information

Tracking details are shared via email or WhatsApp/SMS.
Updates depend on the destination country’s local courier network.

⏳ 3. ORDER DELAYS (Domestic & International)

Delivery may be delayed due to:

  • Logistics issues

  • Public holidays or festivals

  • Weather conditions

  • Customs clearance (for international orders)

  • Remote or non-serviceable locations

We will keep you updated in case of any major delay.

📦 4. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to KIYUT due to:

  • Incorrect or incomplete address

  • Recipient not available

  • Refusal to pay customs duties (International orders)

  • Refusal to accept the package

If this happens:

  • The customer must pay reshipping charges.

  • For international orders, return shipping charges + customs charges (if any) are non-refundable.

If the customer chooses not to reship:

  • Refund will be issued after deducting all actual shipping + return fees.

📞 5. CONTACT US

For any shipping or delivery-related queries, contact us:

📞 +91 99060 95466
📧 kiyutofficial21@gmail.com

Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM (IST)